OrthoGear Privacy Notice
Effective date: July 21st, 2025
1. Introduction
Thank you for using OrthoGear and visiting our website. Your privacy is important to us, and we have adopted this Privacy Policy to memorialize our data-collection and disclosure practices for the myorthogear.com website and its related tools and services offered via the website, including any mobile applications we provide, our online marketplace, and any web pages we control on any third-party websites (collectively, the “Services”). The Services are owned and operated by OrthoGear, a sole proprietorship owned and operated by Ian Hinkley (“OrthoGear,” “we,” “us” or “our”). This Privacy Policy applies to anyone using any of the Services, including without limitation our online marketplace for the purchase and sale of used rehabilitation, physical-therapy, and chiropractic equipment and goods, to information collected through the Services, and to any other information provided to us by visitors, customers, or users of our Services (“users,” “you” or “your”).
Please read this Privacy Policy carefully. This Privacy Policy is incorporated into and is subject to the Terms of Service for the applicable Services. In the event of a conflict between this Privacy Policy and such Terms of Service, the Terms of Service will control.
2. Consent
By using our website or other Services, or by providing affirmative consent to this Privacy Policy in any other manner, you consent to this Privacy Policy. If you do not agree with any provisions of this Privacy Policy, please do not use the Services. Your personal information may be transferred, used, and stored in the United States and foreign jurisdictions where OrthoGear, its users, or its agents for the Services are located, both now and in the future. If you are using the Services on behalf of an organization, you represent and warrant you have the authority to agree to this Privacy Policy on behalf of such organization and any reference to “you” or “your” refers to both the organization you represent and the individuals within the organization whose personal information may be collected in the course of providing Services.
3. Collection of Personal Information
We may collect any information that you provide to us. When you use the Services, you may choose to provide certain information to us, directly or indirectly, and we may request more information as necessary to provide the Services. We will collect, use, store and/or share such information, which may include personal information (which identifies a natural person or which can be identifiable to a natural person) and non-personal information (any information which does not identify a natural person and is not identifiable to a natural person including, but not limited to, anonymized information and aggregated information), consistent with this Privacy Policy.
3.1 Personal Information
Name
Email address
Contact information
Payment information
Any other information you provide to us
3.2 Usage Information
We may also collect information about your use of our website and Services, such as:
Log data (e.g., IP address, browser type, operating system)
Device information (e.g., device type, screen resolution, language)
Usage patterns (e.g., pages visited, actions taken)
You also may provide information to be published or displayed on public areas on the Services, or transmitted to other users of the Services (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk.
4. How We Use Your Information
We use your personal information for various purposes, including:
Presenting, providing, and improving our Services
Communicating with you
Personalizing your experience
Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection
Notifying you about changes to our Services
Processing payments
Complying with legal obligations
For internal record-keeping and administrative purposes
Marketing and promotional purposes (with your consent)
Fulfilling any other purpose for which you provide it
Any other purpose we may describe when you provide it
For any other purpose with your consent
We may combine information we collect about you with general information or research data we receive from other trusted sources.
5. Sharing Your Information
We may share non-personal information without restriction. Additionally, we may share your personal information with third parties under the following circumstances:
With your consent
To provide you with the Services
To third-party service providers who provide us with services or, upon your request, to third-party service providers who provide you with services related to the Services (these providers are required to protect your information and restrict its use to the purposes provided)
To comply with legal obligations
To protect our rights and interests
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of OrthoGear, our customers, or others (including for fraud prevention and credit-risk reduction)
In connection with business transactions (e.g., mergers, acquisitions)
To fulfill the purpose for which you provide it
For any other purpose disclosed by us when you provide it
With your consent
6. Your Choices
You have certain rights regarding your personal information:
Access: Request access to your personal information.
Correction: Request corrections to your personal information.
Deletion: Request deletion of your personal information.
Objection: Object to the processing of your personal information.
Withdraw Consent: Withdraw consent for certain processing activities.
You can review and change your personal information by logging in to the Services and visiting your user account. You may also email us at support@myorthogear.com to request access to, correct, or delete any personal information you have provided. We may not accommodate a request if it violates law or interferes with our ability to provide Services.
If you delete your User Contributions from the Services, copies may remain viewable in cached and archived pages or may have been copied or stored by other users.
7. Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
Where we have given you (or you have chosen) a password, you are responsible for keeping it confidential. Please do not share your password. Be cautious about giving out information in public areas of the Services.
8. Children’s Privacy
Our website and Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information. If you believe we have collected personal information from a child under 13, please contact us immediately.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and the “Effective Date” above will be updated accordingly. You are responsible for checking for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
OrthoGear
Email: support@myorthogear.com
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Delaware, USA.
12. SMS Privacy Policy
All the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.